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Privacy Policy

Last updated: August 2026. Applies to the Tudu Customer App, Tudu Rider App, and Tudu Vendor App.

1. Introduction

Tudu Africa Software Ltd ("Tudu", "we", "us") provides a quick-commerce platform consisting of three applications: the Tudu Customer App, the Tudu Rider App, and the Tudu Vendor App. This Privacy Policy explains how we collect, use, store, and protect your personal data across all three apps, in accordance with Ghana's Data Protection Act, 2012 (Act 843) and other applicable data protection laws.

By downloading, installing, or using any Tudu application, you agree to the terms of this Privacy Policy. If you do not agree, please uninstall and discontinue use of our apps.

2. Who We Are

Tudu Africa Software Ltd is a company registered in Ghana, operating a delivery and quick-commerce platform. Our registered office is located in Accra, Ghana. For any privacy-related inquiries, contact our Data Protection Officer at privacy@tudu.africa.

3. Data We Collect

The type of data we collect depends on which app you use. Below is a breakdown for each application.

3.1 Tudu Customer App

  • Account data: name, phone number, email address, and profile photo.
  • Location data: delivery address, GPS coordinates when you place an order, and saved addresses.
  • Order data: items ordered, order history, store preferences, and ratings or reviews you leave.
  • Payment data: mobile money wallet details (MTN Mobile Money, Vodafone Cash, AirtelTigo Money), or confirmation that cash on delivery was selected. We do not store full card numbers.
  • Device data: device model, operating system, unique device identifiers, and crash logs.

3.2 Tudu Rider App

  • Identity data: full legal name, date of birth, government-issued ID number, and a verified profile photo.
  • Vehicle data: vehicle type, registration number, and vehicle insurance documents.
  • Location data: continuous GPS tracking while you are online and accepting orders. Location is used to assign nearby orders, calculate routes, and allow customers to track deliveries.
  • Background checks: where required by law or our safety policies, we may request and process criminal background check results.
  • Financial data: mobile money number or bank details for weekly payouts, earnings history, and tax-related information.
  • Performance data: acceptance rates, completion rates, delivery times, customer ratings, and any reported incidents.

3.3 Tudu Vendor App

  • Business data: business name, registration number, physical store address, contact details, and store operating hours.
  • Owner data: name of business owner or authorized representative, government-issued ID, and contact information.
  • Product data: menus, product catalogs, prices, images, and inventory information you upload to the platform.
  • Financial data: bank account or mobile money details for payouts, sales records, commission statements, and tax information required for compliance.
  • Performance data: order fulfillment metrics, customer ratings, complaint history, and service level reports.

4. How We Use Your Data

We use the data we collect to:

  • Create and manage your account on the relevant app.
  • Process orders, assign riders, and facilitate deliveries.
  • Process payments and payouts securely.
  • Provide real-time order tracking and rider navigation.
  • Verify identities and ensure the safety of our community.
  • Improve our services, app performance, and user experience.
  • Provide customer support and resolve disputes.
  • Comply with legal, tax, and regulatory obligations in Ghana.
  • Send important service notifications. Marketing communications are only sent with your explicit consent.

5. Legal Basis for Processing

We process your personal data under the following legal bases: performance of a contract (to deliver services you request), legitimate interest (to improve safety and prevent fraud), compliance with legal obligations (tax and regulatory requirements), and consent (for marketing and optional data sharing).

6. Data Sharing and Disclosure

We do not sell your personal data. We share data only with:

  • Riders and vendors: necessary order details (name, delivery address, contact info) to fulfill your order.
  • Payment providers: MTN Mobile Money, Vodafone Cash, AirtelTigo Money, and other processors to complete transactions.
  • Service providers: cloud hosting, analytics, and communication tools that help us operate the platform.
  • Legal authorities: when required by law, court order, or to protect the safety of our users.

All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it. You may request account deletion at any time by contacting privacy@tudu.africa.

8. Data Security

We implement industry-standard security measures including encryption in transit and at rest, secure authentication, and regular security audits. Access to personal data is restricted to authorized personnel only. Despite these measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict certain types of processing.
  • Withdraw consent at any time where processing is based on consent.
  • Lodge a complaint with the Data Protection Commission of Ghana.

To exercise any of these rights, contact us at privacy@tudu.africa. We will respond within 30 days.

10. Children's Privacy

Our apps are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action.

11. International Data Transfers

Your data is primarily stored and processed in Ghana. If we transfer data internationally, we ensure adequate safeguards are in place to protect your information in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. For material changes, we will notify you via the app or email. Your continued use of our apps after changes take effect constitutes acceptance of the revised policy.

13. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, contact us at:

Tudu Africa Software Ltd
Accra, Ghana
Email: privacy@tudu.africa